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What to do if someone has passed away
If you need immediate help or advice please call us on 01702 436000

Everything you need to know

The death of a family member or friend can be a very distressing and emotional time. We understand that it can be hard knowing quite what to do next, that it’s difficult thinking about administrative procedures and paperwork. So we have prepared an easy, step by step guide for you to follow which includes all the contacts and details you will need.

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First Steps
Different actions need to be taken depending on whether death occurs at home, in a care home/hospice, in the hospital or in a pubic location such as a Hotel. Here we guide you through the different scenarios explaining what you need to think about and who you need to contact.
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When to Call the Funeral Director
It’s always good to be prepared. Here we give some advice on when to start making preparations with your Funeral Director.
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Registering a Death
You need to contact the Registrar in order to report a death. Here we provide clear information on who can do this as well as the documents and information you will need to register a death.
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Arranging a funeral for a child
We can arrange a beautiful funeral for £300. Here are all the details and information you will need to arrange a funeral for a child.
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“Tell us Once” Registration Service
This is a very useful service run by the government which saves you a lot of time and effort by informing many agencies in one go. Here we explain how the service works and how to use it.
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Useful Contacts
Here we provide a list of useful contacts such as Registrar Offices and the Coroner’s Service.
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Testimonials

Dear Nathan, Jeremy and Brendon,

We all just wanted to say thank you for the way you looked after our Dad’s cremation. It was lovely to see the video you made for us and we felt you went above and beyond.

Many thanks,

Debbie, Jon, Vanessa, Adele and Sue - June 2020

Dear Jeremy and all the amazing staff at Penrose,

From myself and the rest of the family I would like to express our heartfelt gratitude for all that you have done for us at this incredibly difficult time. We will be eternally grateful for the respect and care you showed my dad – Alan Holmes – during his time with you, and for allowing our final precious moments spent with him.

Furthermore, your kindness and compassion made this challenging process much less painful. It is impossible to fully express our gratefulness in words.

Thank you so very, very much!

With love

Natalie and the Holmes family - Sept 2024

Dear Nathan and team

Just wanted to say a heartfelt thankyou to you and all at Penrose for your dignity, help and support yesterday and beforehand in the arrangement of dad’s funeral. It was a lovely send-off and your professionalism and courtesy on the day was first-rate and warmly appreciated by our family and friends.
Best wishes
Rachel Harkes - April 2021

Dear Nathan, Brendon and Jeremy,

You’ve been so kind and it’s much appreciated. Thank you so much for the care and kindness you did at the funeral for my husband Vic Thomson,

From the

Thomson Family - March 2020
I would like to take this opportunity of thanking you on behalf of myself and my family for the caring, compassionate and professional manner in the way you dealt with the loss of my father.
Caroline - October 2024

Nathan, Jeremy and Staff,

Thank you for the excellent job you did helping us to arrange Robert’s funeral on 21st July. Your helpfulness and consideration was much appreciated

Jennifer, Douglas and Family - August 2017

Dear Nathan, Brendan and Jeremy

Thank you on behalf of myself and all the family for all your help and excellent service from beginning to end!

Kind regards

Natalie Cann - November 2022

Nathan and all the team,

This is our third funeral with you – you are so dependable and cover all the boxes! Thank you for all your kindness and support.

Much love

Kay and Mandy -
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